Source: Featured Blogs - Forrester
Forrester reports that enterprises are moving away from GUI-based navigation toward AI agents that autonomously execute workflows and decisions on behalf of users. The shift collapses the traditional separation between interface and backend logic. Salesforce, ServiceNow, and Microsoft are embedding autonomous agents into their platforms as primary operational actors, not assistants. The competitive advantage will accrue to vendors who can make these agents reliable and accountable enough for high-stakes business processes, not just search queries.