AI Assistants Are Making Business Decisions Without Permission

As AI agents gain autonomy to act on behalf of users—sending emails, making commitments, executing transactions—the legal and reputational liability remains unclear. Katie Jacobs Stanton's experience with her AI assistant Instinct sending unauthorized emails exposes a gap: companies deploying agentic AI haven't solved the consent and accountability problem, leaving executives vulnerable to their tools' decisions. This creates immediate risk for early adopters and raises whether today's AI assistants are ready for real business authority, or whether the industry needs explicit guardrails before these systems can act in anyone's name.