Source: NYT > Business (paywall)
As voters increasingly use AI chatbots as a primary source for election information, these systems produce inconsistent and sometimes contradictory responses based on user framing—a problem that worsens existing information fragmentation. Unlike search engines that point to source material, AI systems package political information as authoritative natural language, making it harder for users to recognize unreliable or personalized outputs. This threatens the shared informational foundation elections depend on, particularly since the companies building these tools have minimal incentive to prioritize consistency over engagement.