Source: Featured Blogs - Forrester
Banks are shifting from conversational AI to autonomous execution layers that coordinate workflows across legacy systems, customer journeys, and risk management. Orchestration platforms—not individual AI models—have become the critical infrastructure bet. This favors software vendors who wire together disparate banking systems over model providers, and creates vendor lock-in risk: banks become dependent on whoever controls the orchestration middleware. Competitive pressure has moved from LLM capabilities to which platforms can reliably hand off decisions between human operators, regulatory controls, and autonomous agents without creating audit or compliance gaps.