Source: before AI by Jonathan Nyst
An MIT study of 5,000 customer-service agents found that generative AI boosted novice workers' productivity by 34%. The shift is structural. Junior employees now access institutional knowledge and problem-solving support that previously required years of mentorship or peer networks. Senior workers can no longer rely on experience gatekeeping as a competitive advantage. The economic pressure flows upward: companies adopting AI assistance for entry-level roles immediately question why they're paying for expensive senior talent when less experienced workers, augmented by LLMs, can close that gap in months rather than years.