Source: Featured Blogs - Forrester
Consumer-facing agentic payments get the attention, but B2B procurement workflows offer immediate ROI for autonomous payment systems. Friction costs money in these environments, and process standardization already exists. The difference is stakes: a chatbot buying office supplies or processing vendor invoices eliminates friction at scale across hundreds of transactions daily, whereas consumer agents still struggle with the trust and customization problems that make one-off purchases harder. Enterprise software vendors and payment processors will pursue B2B implementation first, using it as the reference architecture for consumer adoption.