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# Banks Must Design for AI Agents, Not Just Human Users
- URL: https://adjacent.media/signals/banks-must-design-for-ai-agents-not-just-human-users/
- Published: 2026-04-07T01:25:29.000Z
- Updated: 2026-04-07T01:33:17.000Z
- Description: Forrester reports that financial services firms are still building traditional web interfaces while customer interaction is shifting toward conversational and agentic AI systems.
- Author: Jonathan Greene
- Tags: #signal, theme-ai, AI & ML, automation

Source: [Forrester](https://www.forrester.com/blogs/designing-for-two-customers-why-the-new-battleground-isnt-ux-its-being-machine-readable/?ref=adjacent.media)

Forrester reports that financial services firms are still building traditional web interfaces while customer interaction is shifting toward conversational and agentic AI systems. The mismatch between legacy interface design and emerging AI-driven customer engagement represents a strategic gap that banks need to address.