Source: Featured Blogs - Forrester
Forrester is distinguishing incremental product updates from a structural reorganization of how business applications function—moving from tools that respond to user commands toward systems that execute tasks autonomously within guardrails. Companies that embed autonomous decision-making into existing software stacks will compress cycle times and reduce manual labor bottlenecks. Those that treat agentic capabilities as a UI layer on top of legacy systems will waste investment. The competitive pressure now runs through whether vendors can architecturally integrate AI agents into workflows without forcing customers to rip-and-replace their entire tech infrastructure.