Source: Featured Blogs - Forrester
Roseville's experience with Flock's AI system—which misread 71% of traffic violations—exposes a gap between marketing claims and actual reliability. Vendors market "AI-powered" as equivalent to "AI-safe," but the systems often lack the robustness for high-stakes decisions. Organizations are outsourcing judgment calls (enforcement, access control, content moderation) to AI tools without demanding the validation standards that should apply to automated decision-making in public services. Procurement processes and governance structures have not kept pace with the difference between a statistical tool and a verified system.