Source: Featured Blogs - Forrester
Agencies are voting for integrated platforms over standalone AI tools. Google can connect data, creative, media, and commerce infrastructure in one ecosystem; OpenAI's chatbot-first positioning cannot. Marketing teams need AI that plugs directly into their existing media buying and CRM stacks, not another chat interface. The winner will be whoever owns the connective tissue between a brand's customer data and its media spend, not whoever built the best language model.