Source: Featured Blogs - Forrester
The healthcare industry layers technology onto broken workflows—EHRs that created administrative bloat, now AI tools expected to patch systemic inefficiency. The root problem isn't computational power but organizational design. Until hospital systems, insurance companies, and clinics restructure how work moves between departments and who owns which tasks, AI will accelerate the existing mess, concentrating gains among some providers while leaving others drowning in new data management burdens. Competitive advantage over the next five years goes not to organizations buying the fanciest AI, but to those willing to do the unglamorous work of eliminating redundant handoffs and decision points first.