Source: Pewresearch
Consumer sentiment on AI has inverted in three years, with concern now outpacing enthusiasm 52-to-43—driven not by older age groups but by under-30s, 55% of whom express worry. The shift reflects movement from initial optimism in 2021 to lived experience with unreliable chatbots, deepfakes, and corporate surveillance repackaged as AI. The early "wow factor" phase is fading, leaving consumer brands to sell AI-enabled products as genuine upgrades rather than features.