Source: Featured Blogs - Forrester
Forrester's observation from MAICON reveals a maturation in how CMOs think about AI deployment—moving past "what can we automate" to "how do we automate at scale without diluting what made our brand work in the first place." The tension is between speed-to-scale and maintaining the proprietary insights, tone, and customer understanding that differentiate a brand, particularly as generative AI commoditizes baseline marketing execution. Brands that can architect AI systems to amplify their distinct capabilities rather than replace them will outpace those treating AI as an efficiency play alone.