Source: Mc
Consumer platforms follow a predictable pattern: launch with simplicity, add features aggressively to capture engagement and justify premium pricing, then strip back when users churn—only to repeat the cycle with the next feature wave. Companies use artificial complexity to segment users into paying tiers, betting they can strip features later to win back defectors. The cost extends beyond user frustration. As products bloat, switching costs erode. Platforms lose their defensibility and turn to ever more aggressive feature churn to justify valuations.