Source: Featured Blogs - Forrester
Organizations face a painful misalignment: C-suite confidence in AI ROI collides with frontline workers' reality of fragmented, unreliable tools that slow them down. This gap becomes a retention and productivity problem fast. Employees check out when asked to trust systems that don't work. Leaders dismiss complaints as resistance to change. The companies that survive 2027 intact will measure employee experience with AI alongside financial metrics, not just deployment counts.