Source: NN/g latest articles and announcements
As AI agents automate code generation and deployment, UX design is being squeezed into a support role—translating requirements into "context" for models rather than driving product strategy. Nielsen Norman argues UX must reclaim upstream power: discovering what users actually need before agents start building, and establishing evaluation criteria that matter beyond system efficiency. Companies that treat UX as post-hoc validation of agent output risk shipping products optimized for machine reasoning, not human workflows.