Source: AI Governance, Ethics and Leadership
Three major companies—Starbucks, Microsoft, and Uber—had functioning models and proper licensing but stalled their AI initiatives at the pilot phase. Technical readiness is not the constraint. The failures were organizational: unclear governance, misaligned incentives between teams, and leadership unable to define success beyond the pilot. The gap is between AI capability and organizational capability. Building the model is straightforward. Redesigning how decisions get made is not.