Source: The Register: Biting the hand that feeds
Even as AI coding agents promise to lower development costs and reduce vendor dependency, the switching costs embedded in Salesforce's ecosystem—data migration, workflow customization, employee retraining—remain high enough to lock in customers regardless of better alternatives. The economic moat is no longer the software itself; it's the organizational friction of leaving, which AI commoditizes the code but cannot touch. Platform consolidation persists not because vendors innovate faster, but because customers have already absorbed the switching cost in operational complexity.