Source: Quartz
The always-on productivity culture has inverted the relationship between speed and value: companies now treat responsiveness itself as the deliverable, rather than using speed as a tool for actually important work. Brands optimized for rapid reply and constant availability often deliver lower-quality products and services because their internal cultures reward reaction over deliberation. The competitive advantage increasingly belongs to companies willing to disappoint on speed in order to win on substance—a posture most incumbents cannot adopt.