Source: Articles on Smashing Magazine — For Web Designers And Developers
As organizations deploy AI to eliminate inefficiencies and remove error-prone human touchpoints, they're also removing the friction—misaligned emails, confused meetings, failed first attempts—that builds trust and shared context among team members. Smoother individual workflows create knowledge silos and weaker interpersonal bonds, leaving teams technically more productive but organizationally more fragile when problems require genuine coordination. Companies optimizing for efficiency without protecting coordination are likely to hit unexpected walls when complexity or crisis demands the cultural infrastructure they've been quietly dismantling.