Source: NYT > Business
Major carriers have systematically monetized what was once a loyalty reward by creating scarcity through reduced complimentary upgrades and aggressive paid-cabin upselling, forcing even frequent flyers to pay $500–$1,500+ per segment for seat upgrades they previously received free. Airlines now treat cabin inventory as fungible luxury goods subject to dynamic pricing rather than allocating seats based on loyalty status—a model hotels adopted years ago when they stopped comping premium rooms for elite members. The shift persists because business travelers' willingness to pay for comfort remains inelastic, and industry consolidation has given carriers enough leverage to use frequent-flyer programs as traffic drivers rather than seat-giveaway mechanisms.