Source: The Register
The UK tax authority is rolling out Microsoft Copilot to its entire workforce despite a pilot that recovered less than half an hour of productivity per person daily—a threshold most private sector deployments wouldn't clear. The bet is that marginal efficiency gains, multiplied across a massive civil service, justify the infrastructure investment and the normalization of AI-assisted access to 'Official Sensitive' taxpayer data. Government institutions appear willing to absorb modest returns on automation to establish operational dependency on AI tools, creating path-dependent budget and capability arguments for deeper integration regardless of measured outcomes.