Source: TechCrunch
Microsoft's terms of use classify Copilot as entertainment software, creating a legal moat that shields the company from liability for hallucinations, errors, and failures while simultaneously undercutting enterprise customers' ability to rely on the tool for actual work. The classification amounts to an admission that Microsoft cannot guarantee Copilot's accuracy or safety, yet the company continues selling it to corporations and governments as a productivity asset, leaving buyers to absorb the real-world costs of deploying unaccountable AI into their operations. The gap between marketing (copilot-as-assistant) and terms (entertainment-only) exposes what large language models can and cannot reliably do.