Source: Featured Blogs - Forrester
Miro is repositioning from a collaboration surface to an "AI decisioning layer"—a classic SaaS expansion play with substantial execution risk. The company is abandoning its defensible market position in digital whiteboarding to compete in enterprise AI orchestration, where it has no architectural advantages over incumbents like Salesforce, SAP, or purpose-built workflow platforms. The bet assumes sticky usage within design and product teams can extend into cross-functional decision workflows. But that requires solving a different problem—coordinating executives and operations teams—than the one that made Miro valuable: unstructured creative collaboration. Success means becoming indispensable for a new use case, not simply adding AI features to a whiteboard. Other horizontal tools have failed this transition.