Source: NYT > Business (paywall)
Solopreneurs and small-team operators are now using autonomous AI agents to handle accounting, customer service, and email—outsourcing entire functional areas to systems that operate with minimal oversight. The tension is straightforward: who bears liability when an AI agent makes a costly error, commits a compliance violation, or damages a customer relationship, and whether business owners have the expertise to audit these systems effectively. This shifts small-business economics: the ability to scale operations without hiring, but with novel and largely uninsured risks.