Source: Nate’s Substack
Companies are rolling out standardized AI tools without matching them to actual job functions, creating a silent productivity tax where workers waste hours compensating for mismatched tools but fear raising the issue will paint them as obstructionist rather than pragmatic. The problem isn't the technology—it's that IT departments control the decision while the people who live with the consequences daily have no safe way to signal problems. This dynamic will persist until organizations decouple tool selection from IT infrastructure control and build feedback loops that reward honest assessment over organizational deference.