The Price-Based Customer Is Always One Click Away
Source: Seth's Blog
Seth Godin flags a brutal asymmetry in modern markets: price-sensitive acquisition guarantees price-sensitive attrition. When brands compete primarily on cost, they've commoditized their entire relationship and surrendered differentiation. Retention then depends entirely on maintaining an unsustainable pricing advantage against infinite competitors with the same playbook. The real cost isn't the discount itself, but the absence of stickiness, brand equity, or switching costs that would otherwise protect margin and customer lifetime value.