How Mount Sinai Made Zoom the Hospital's Nervous System
Source: SiliconANGLE
Mount Sinai's deployment of Zoom across clinical workflows—not just for scheduled meetings but as ambient infrastructure for real-time coordination between departments, specialists, and patients—shows that video platforms are becoming operational infrastructure for knowledge work. The hospital system treats asynchronous and synchronous communication as inseparable from clinical outcomes, which means vendors like Zoom compete on reliability and integration depth rather than feature novelty. This shifts how enterprise software gets evaluated and procured.