Agentic AI Moves From Demo to Doing Real Work
Source: Featured Blogs - Forrester
Enterprise adoption is now measured in task completion rather than conversation quality. AI agents are being deployed to handle actual workflows like expense processing, customer service routing, and supply chain optimization rather than serving as conversational assistants. ROI pressure is replacing novelty, vendors face real performance accountability, and organizations are discovering the unglamorous but critical infrastructure work required—authentication, error handling, human handoff—that separates a capable agent from a liability. This phase transition typically kills vendors that can't deliver reliability and separates early movers who can systematize execution from those still chasing benchmark improvements.