Amazon seller exposes corrupt access scheme through chat app middlemen
Source: Bloomberg (paywall)
An Amazon seller has documented how intermediaries operate on messaging platforms to connect merchants with Amazon employees who allegedly perform favors—account reinstatements, policy exceptions—in exchange for payment. The scheme exposes a vulnerability: suspended merchants are desperate enough to pay bribes, and employees have enough autonomy and weak oversight to monetize access. It bypasses Amazon's official appeals process and suggests the seller management infrastructure is both too rigid (forcing sellers to seek workarounds) and too porous (lacking audit trails on employee decisions).