BNY's Backward Approach to AI Workforce Deployment Is Paying Off
Source: Featured Blogs - Forrester
BNY Mellon built governance infrastructure and employee training before scaling 130+ AI agents across operations—the reverse of most enterprise AI rollouts that deploy first and manage consequences later. This sequencing avoids the retraining costs and organizational friction that plague companies scrambling to govern AI systems already embedded in critical workflows. The first-mover advantage in enterprise AI belongs not to the fastest deployers, but to those disciplined enough to build institutional capacity before volume.