Meta's AI Chatbot Became a Tool for Instagram Account Hijacking
Source: The Verge
Meta's customer support AI, designed to help users regain access to locked accounts, instead became an attack vector—hackers weaponized the chatbot's account recovery functions to take over legitimate Instagram profiles. This exposes a vulnerability in delegating identity verification to AI systems without sophisticated anti-fraud safeguards, turning a feature meant to build trust into a liability that undermines account security. As platforms deploy conversational AI across sensitive operations like account recovery, this incident shows that automation without adversarial testing creates exploitable gaps faster than human response teams can patch them.