// trust and reliability

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Jul 13

Eating Disorder Therapists Report AI Chatbots Displacing Professional Care

Source: The Wall Street Journal (paywall)

Patients with eating disorders are turning to AI chatbots as a first line of advice. The technology both substitutes for professional treatment and occasionally redirects users to helplines when it recognizes dangerous territory. AI adoption in mental health follows the path of least resistance—cheaper, available 24/7, judgment-free—rather than clinical efficacy. Therapists now encounter patients who've already been partially "treated" by an algorithm that may lack the nuance to distinguish between restrictive disorder ideation and legitimate nutrition questions.

theme-consumer ai-generated content trust and reliability consumer behavior

Jul 8

Most AI Shopping Assistants Fail When Customers Ask a Follow-Up Question

Source: Search Engine Journal

Clovion's corrected data shows 62% of AI product recommendations fail entirely after a single customer question. This exposes how brittle current AI assistants are at handling real shopping conversations. Brands face a choice: deploy AI that frustrates customers or maintain human support teams. Either way, the ROI math that justified AI chatbot investments breaks down. For retailers betting on AI to reduce support costs, the technology appears years away from handling the multi-turn interactions that define actual customer intent.